BetNJet Casino Privacy Policy

At BetNJet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at betnjet.com. By using our services — whether through our desktop site, mobile browser, or the BetNJet Casino app — you acknowledge and agree to the practices described in this document. We encourage you to read it carefully before registering or logging in to your account.

Who We Are

We are the operator of BetNJet, an online casino and sportsbook established in 2021 and licensed under Costa Rica jurisdiction. Our platform is available in seven languages — English, English GB, French, Portuguese, Italian, German, and Spanish — and we serve players across EUR and GBP markets as well as the growing crypto community. If you have any questions about how we handle your data, you can reach our support team at support@betnjet.com or via our 24/7 live chat.

Information We Collect

When you register, log in, or interact with our services at BetNJet Casino, we may collect the following categories of personal information:

• Identity data: full name, date of birth, username, and copies of identification documents required for KYC verification.
• Contact data: email address, phone number, and billing address.
• Financial data: payment method details, transaction history, deposit and withdrawal records. We support fiat currencies (EUR, GBP) and a wide range of cryptocurrencies including BTC, ETH, LTC, USDT, USDC, XRP, ADA, and others processed via CoinsPaid.
• Technical data: IP address, browser type, device information, and session logs collected when you use the BetNJet app or visit our website.
• Gameplay data: your gaming activity, bonus usage (including free spins, promo code redemptions, and cashback activity), and loyalty program progress across our 11 VIP levels.
• Communications data: records of your interactions with our customer support team.

How We Use Your Information

Here at BetNJet, we use the personal data we collect for the following purposes:

• To create and manage your account and facilitate secure login to the BetNJet Casino platform.
• To process your deposits and withdrawals, including verifying payment methods such as Revolut, Sparkasse, Deutsche Bank, N26, Postbank, Commerzbank, and crypto wallets.
• To verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To administer bonuses — including our welcome package, no deposit bonus offers, free spins promotions, and loyalty rewards — and ensure their correct application to your account.
• To deliver relevant communications about your account, promotional offers, or changes to our terms.
• To improve and personalise your experience on our BetNJet online casino platform.
• To detect and prevent fraud, cheating, or any other misuse of our services.
• To comply with our legal and regulatory obligations under the laws applicable to our operations.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: processing is necessary to provide the services you have requested when you create an account with us.
• Legal obligation: we are required to verify identities, monitor transactions, and maintain records to comply with applicable laws.
• Legitimate interests: we process certain data to prevent fraud, improve our services, and maintain platform security.
• Consent: where required, we will ask for your explicit consent before sending marketing communications or processing optional data categories.

Cookies and Tracking Technologies

Our BetNJet Casino website uses cookies and similar tracking technologies to ensure proper functionality, remember your preferences, and analyse traffic patterns. These technologies help us improve the experience for every player — whether you access us through desktop or the dedicated BetNJet app. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors: we share necessary financial data with our payment partners, including banking providers and the CoinsPaid platform for cryptocurrency transactions.
• Game providers: our software partners — including Pragmatic Play, BGaming, NetEnt, Play'n GO, Hacksaw Gaming, and others — may receive technical session data to deliver their games on our platform.
• Verification services: third-party KYC and identity verification providers assist us in confirming your eligibility to play.
• Regulatory authorities: we may disclose information to law enforcement or regulatory bodies if required by law.
• Service providers: IT infrastructure, analytics, and customer support providers who process data on our behalf under strict confidentiality agreements.

Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal and regulatory obligations. Financial transaction records and identity verification documents are typically retained for a minimum of five years following account closure in accordance with applicable AML legislation. You may request the deletion of your data subject to these obligations.

Restricted Jurisdictions

We do not accept players from certain jurisdictions, and we do not knowingly collect data from residents of restricted countries including the United States, Russia, Ukraine, China, Iran, North Korea, and a number of other territories listed in our Terms and Conditions. If we discover that data has been submitted from a restricted jurisdiction, we will close the associated account and delete the relevant information in accordance with our policies.

Your Rights

Depending on your location, you may have the following rights regarding the personal data we hold about you:

• The right to access the personal data we hold about you.
• The right to rectification of inaccurate or incomplete information.
• The right to erasure of your data, subject to our legal retention obligations.
• The right to restrict or object to certain types of processing.
• The right to data portability, allowing you to receive your data in a structured, machine-readable format.
• The right to withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us at support@betnjet.com. We will respond to all valid requests within a reasonable timeframe.

Security Measures

We at BetNJet Casino are committed to protecting your data using industry-standard security protocols, including SSL encryption across our entire platform. We implement strict access controls, regular security audits, and staff training to minimise the risk of unauthorised access to your information. While we take every reasonable precaution, no online system can be guaranteed completely secure, and we encourage you to use strong passwords and to log out after each session.

Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered or submitted data on our platform, we will immediately close the account and delete all associated information. We actively support responsible gambling practices and age verification tools as part of our commitment to player safety.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or a prominent notice on the BetNJet Casino website. Your continued use of our services after any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. You can reach us 24 hours a day, 7 days a week through our live chat feature or by emailing us at support@betnjet.com. We are here to help and will address all privacy-related enquiries as promptly as possible.